Frequently Asked Questions

Elite Parcel Subscriptions

Shipping

WHERE DO YOU OFFER SHIPPING FOR THE ELITE PARCEL SUBSCRIPTIONS?

IS SHIPPING FREE FOR ELITE PARCEL SUBSCRIPTIONS?

WHEN WILL YOU SHIP MY ELITE PARCEL?

WHEN IS THE CUT-OFF DATE TO RECEIVE A MONTHLY PARCEL?

HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?

WILL I RECEIVE A TRACKING NUMBER?

HOW CAN I CHANGE/EDIT MY SHIPPING ADDRESS?

Payment

WHEN WILL I BE BILLED?

WHERE IS MY ORDER CONFIRMATION EMAIL AND/OR SUBSCRIPTION CONFIRMATION EMAIL?

HOW DO I CANCEL MY SUBSCRIPTION?

HOW DO I RE-ACTIVATE MY SUBSCRIPTION?

WILL CANCELLING AFFECT ANY OF MY PRE-PAID SHIPMENTS?

Products

WHAT KIND'VE PRODUCTS ARE IN THE ELITE MONTHLY PARCELS?

HOW DO I USE THE PRODUCTS IN MY PARCEL?

Customer Accounts

WHY CAN'T I LOG INTO MY CUSTOMER ACCOUNT?

Refunds & Returns

DO YOU ISSUE REFUNDS ON SUBSCRIPTIONS?

DO YOU ACCEPT RETURNS ON SUBSCRIPTION PARCELS?

WHAT IF A PRODUCT(S) IS DAMAGED OR MISSING?

BRANDS/PARTNERS/AFFILIATES

HOW CAN I GET MY BRAND/PRODUCTS IN THE MENSWEAR CLUB PARCELS?

Can I conduct a product review of the Elite Parcel Subscription for my Blog/Website/Social Media Following?

Do you offer an Affiliate Program?

Media & PR

Is The Menswear Club interested in appearing in any Media?

Shop Purchases

Shipping

WHERE DO YOU SHIP ONE-TIME ITEMS FROM YOUR SHOP?

HOW MUCH DOES SHIPPING COST?

HOW LONG IS ORDER PROCESSING?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

WILL I RECEIVE A TRACKING NUMBER?

I DIDN'T RECEIVE ALL OF THE PRODUCTS FROM MY ORDER; WHERE ARE THEY?

HOW CAN I CHANGE/EDIT MY SHIPPING ADDRESS?

Payment

HOW LONG IS ORDER PROCESSING?

WHERE IS MY ORDER CONFIRMATION EMAIL?

Refunds & Returns

WHAT IS YOUR REFUND & RETURN POLICY?

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